Direct Debit offers real benefits to the organisations that use it. However, to get the most out of the Direct Debit scheme, service users need to ensure they understand how the scheme works.
Direct Debit Scheme Training for Service Users simplifies the scheme and provides attendees with an insight into what's required of service users and how they can get the best results from Direct Debit.
What's more, our trainers are committed to answering your questions before, during and after the training. We don't just leave you to it; we'll answer your queries and provide support long after the course has finished.
Who should attend?
Employees of organisations that want to improve their Direct Debit processes and adopt best practices, in particular:
- Staff who deal with Direct Debit collections
- Managers/supervisors responsible for Direct Debit collections
What does the course cover?
- The Direct Debit Guarantee
- Advance notice periods
- Direct Debit lodgement
- Collection timescales and processes
- Direct Debit reports such as AUDDIS, ARUDD, ADDACS
- Liability under the scheme
- Indemnity claims
- Paperless Direct Debit (PDD)
What benefits will you get from the course?
Once you've completed the course, you should be able to:
- Improve your organisation's knowledge of Direct Debit rules and procedures
- Reduce the number of rejected Direct Debit Instructions and unpaid Direct Debits you experience
- Process payments faster and improve your cash flow
- Increase customer retention
- Understand the benefits of AUDDIS
- Become a PDD service user
Course options:
Regional
Learn alongside attendees from other organisations with one of our regional courses. We host these around the country to accommodate organisations that only need to train a few employees. Click here for details of dates and locations.
On-site
Bring your whole team up to speed with one of our on-site courses. This is our most popular and cost effective course, our trainers visit your offices to train your team and can tailor the course to your organisation's needs. Click here to find out more.
Bespoke
Want to focus on a specific aspect of Direct Debit? Our bespoke course allows you to do just that. Speak to one of our payments experts to find out how we can tailor a course to meet your needs.
