Banks that offer their customers a Direct Debit facility need to ensure that they're operating within the Direct Debit scheme rules.
Direct Debit Scheme Training for Paying Banks is a comprehensive programme that looks at how the Direct Debit scheme works and at the responsibilities of paying banks. The one-day course will help you talk knowledgeably about Direct Debit with customers and will help your organisation comply with the scheme rules.
Who should attend?
Bank staff responsible for, or involved in, processing Direct Debits.
What does the course cover?
- The Direct Debit Guarantee (responsibilities and liabilities for paying banks)
- Direct Debit Instructions (acceptance / return / rejection)
- Amendments and cancellations
- Direct Debit collections
- The indemnity claim process
- 'A' services
What benefits will you get from the course?
Once you've completed the course, you should be able to:
- Improve your organisation's knowledge of Direct Debit
- Talk confidently about Direct Debit
- Answer customers' queries more easily
- Ensure your organisation complies with the scheme rules
